Frequently Asked Questions
All your questions answered!
If something’s sold out on your website will you make any more?
Unfortunately I only make limited pieces of each design. I want my customers to feel confident knowing that they won’t be bumping into someone else wearing the same jewellery. So if you see something you really like, buy it so you don’t miss out!
Do you ship internationally?
Absolutely! In fact a lot of our customers are in Australia and the USA
What kind of pearls do you sell?
We sell AA grade Tahitian pearls
Do you have a physical shop?
Unfortunately we don’t. We are an online business, but if you ever have questions I am always happy to help and educate you on anything pearl jewellery.
What payment options do you have?
We have : Afterpay NZ, Afterpay Australia, Laybuy NZ, Laybuy Australia, Paypal, Credit Card and Bank Deposit options.
How can I purchase something that I see on your social media that's not on your website?
I post a lot of my one-of-a-kind pieces on social media. If you see something you like and want to purchase it, just private message me and I will send you a link for you to pay via any of the above payment options.
Where are you based?
I am based in South Auckland.
I'd like to ask more questions before purchasing, can anyone help me?
Absolutely! I am always happy to answer any questions, in fact, everytime you message any Shahana Jewels platform, you’ll be speaking directly to me. It’s my favourite part of the day! You can call us on 09 889 0225, message me on Facebook, or email me on firstname.lastname@example.org.